Effective Date: April 26, 2026

Welcome to Flow HVAC Ltd. (“Company”, “we”, “our”, or “us”).

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and services.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, schedule a service, or fill out forms on our website, we may collect:

• Full name
• Phone number
• Email address
• Property address
• Service details or inquiries

Technical Information

When you visit our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage data

This information helps us improve website performance and user experience.

How We Use Your Information

We may use your information to:

• Provide HVAC services and customer support
• Respond to inquiries and quote requests
• Schedule appointments
• Improve our website and services
• Send service updates or promotional offers (only if permitted)
• Maintain internal business records
• Comply with legal obligations

Sharing of Information

Flow HVAC Ltd. does not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist us in operating our business, including:

• Website hosting providers
• CRM or scheduling software providers
• Payment processors
• Marketing or advertising partners

These parties are required to protect your information and use it only for authorized purposes.

We may also disclose information if required by law or to protect our legal rights.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve functionality and understand visitor behavior.

Cookies help us:

• Analyze website traffic
• Improve website performance
• Enhance user experience

You can disable cookies through your browser settings if preferred.

Data Security

We implement reasonable security measures to protect your information against unauthorized access, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any external sites they visit.

Your Rights

Depending on applicable Canadian privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent for certain communications
• Request deletion of personal data where legally permitted

To make such requests, please contact us using the information below.

Children’s Privacy

Our services and website are not intended for children under the age required by applicable laws, and we do not knowingly collect personal information from minors.

Changes to This Privacy Policy

Flow HVAC Ltd. may update this Privacy Policy from time to time without prior notice.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Flow HVAC Ltd

🌐 Website: www.flowhvac.ca

📧 Email: info@flowhvac.ca

📞 Phone: +1 403 333 4747